Please read our policies before booking

We prefer every individual to place a card on file to reserve an appointment. Only one card is needed to reserve a group appointment. Please call (480) 815-3188 or text (480) 941-6659 to book if you do not wish to place your card on file. However, we cannot forgo a card on file if you are booking for a group of 3+ or if you've received over 3 strikes (refer to cancellation policy)

Please have inspo photos ready if you are getting nail art. There is an option to add inspo photos to your appointment when you book online, but please have access to them on your phone during your appointment. 

If you are bringing in a photo of a color you want, please have the brand and name of said color. We will try our best to color match, but without the brand and name, it is impossible to match it 100%.

To prevent long wait and unnecessary stress for both clients and techs, please notify us in advance if you would like to add additional service(s) or enhancement(s) to your appointment that you think may require additional time (chrome, french, ombre, cat eye, nail art, etc). We will always try our best to accomodate you, but without advance notice, it is not guaranteed. 

Because we take both appointments and walk-ins, and accommodate clients who add last minute services and enhancements, we could some time run behind schedule. We do our best to reach out to our clients with live updates on wait time to prevent long physical wait time in the salon. With that said - you will be entitled to a free beverage or a $5 salon credit if your physical wait time is longer than 30 minutes from your appointment start time. Unfortunately, this does not apply to wait time for walk ins. To help prevent other guests from waiting too long, please refer back to our booking policy.

Please arrive a few minutes before your scheduled appointment to use the restroom, choose color, order your beverage, and settle in. In the event that you are running late, we ask that you notify us as soon as possible, so that we can make arrangements to accommodate you. Again, we will always try our best to accomodate you, but without advance notice, it is not guaranteed. 

We kindly ask for a minimum 12-hour notice if you must reschedule or cancel your appointment. In the event that you no show or reschedule or cancel outside of our cancellation window, you will receive a strike. After 3 strikes, you will be require to pay a $20 deposit to book future appointments. This cancellation policy also apply to groups of 3+, but with a 24-hour notice if you must cancel or reschedule. 

Repairs must be booked within seven days of your appointment with the tech who did your nails prior to damage to avoid a fee. Repairs are subject to a small fee if booked outside of the seven days, with a different tech, or damage was caused on your behalf. We understand if you cannot make it to the salon within 7 days of nail damage, however, mention of damage must be documented and appointment must be booked within 7 days to avoid fee. No exceptions.

Refund will not be given if...

-You don't like the color you picked

-You don't like the length of your nails after you have given your tech permission to trim them

-You don't like the shape of your nails because you changed your mind

-Your nails doesn't look exactly like your inspo photo(s)

However, if you are owed a refund, it will be credited back as salon credit.

At the end of the day, we enforce more policies than a typical nail salon because we are not a typical nail salon. We set standards to ensure a healthy and minimal stress environment for our clients and techs because everyone's time, money, and mental health are valuable.

By confirming your appointment via text, email, or over the phone with a salon associate, you are stating that you have read and agreed to all of Serene Nail Bar's policies.

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